Service Desk Services
Maston Technologies Service Desk is a single point of contact for the end user, available on 24/7 basis, with high-class technological facilities. The task of the Service Desk is to accept tickets, solve them (if possible at the point of first contact) and escalate to the next lines of support, both internal and external (supplier links, producers), and to monitor the status of the ticket, register the response time and eliminate failures in the ticket system. The Service Desk provided by Maston Tecnologies Service Desk is a single point of contact for the end user, available on 24/7. The task of the Service Desk is to accept tickets, solve them (if possible at the point of first contact) and escalate to the next lines of support, both internal and external (supplier links, producers), and to monitor the status of the ticket, register the response time and eliminate failures in the ticket system. The Service Desk provided by Maston Technologies makes it possible to minimize the costs associated with a failure and forced downtime, and to gather information on existing problems, which will, in future, reduce or eliminate them.
