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Service Desk Services Maston Technologies Service Desk is a single point of contact for the end user, available on 24/7 basis, with high-class technological facilities. The task of the Service Desk is to accept tickets, solve them (if possible at the point of first contact) and escalate to the next lines of support, both internal and external (supplier links, producers), and to monitor the status of the ticket, register the response time and eliminate failures in the ticket system. The Service Desk provided by Maston Tecnologies Service Desk is a single point of contact for the end user, available on 24/7. The task of the Service Desk is to accept tickets, solve them (if possible at the point of first contact) and escalate to the next lines of support, both internal and external (supplier links, producers), and to monitor the status of the ticket, register the response time and eliminate failures in the ticket system. The Service Desk provided by Maston Technologies makes it possible to minimize the costs associated with a failure and forced downtime, and to gather information on existing problems, which will, in future, reduce or eliminate them.

Maston Network Managed Services is a comprehensive solution designed to create and maintain data networks, including WAN/LAN/WLAN. As part of the solution, Maston Technologies offers a package of various functionalities in the field of network managed services and network security selected according to the needs and requirements of the customer. The main aim is to relieve the customer of any activities related to the management and administration of data networks. Network management services are provided either on-site or remotely. The scope of services Technical Analysis and audits that involve inventory and review of existing networking solutions in terms of their effectiveness Implementation of high-quality network solutions Advice on the selection of appropriate product solutions Developing architecture that provides secure communication within the company Designing and creating network solutions LAN/WAN/WLAN/VPN/MPLS Installation and configuration of network devices IT networks management and monitoring services Equipment maintenance and ICT systems maintenance services Network Management Services – Benefits Provides scalable and consistent IT solutions with the possibility of their extension along with the changing business Improvement of the communication within the company through the selection of the optimal network architecture affects the growth of productivity and efficiency of employees and reduces the cost of communications The company can concentrate on its core tasks and entrust the construction and maintenance of local area network to high-class specialists First Line of Support – taking over by Maston Technologies of contacts with telecommunications operators and  ongoing network support Clear means of assessing the quality guaranteed by SLA (Service Level Agreement)

At MASTON TECHNOLOGIES, we understand what it takes to put the right technology in place so you get maximum return on your investment. Our team will help your team perform at its highest level. Consulting Services IT needs and risk assessment Strategic information systems planning IT project management Business continuity planning  

Hardware and Software We’ll source the best products for your business, at an affordable price. We partner with industry-leading vendors to offer you a full range of hardware and software options. Office productivity applications Computer and network operating systems Network and data security products Servers, racks, power supplies, and network storage Business management software Desktop computers, laptops, and accessories Printers, scanners, and projectors Routers, switches, and wireless access points CCTV and bio-metric access control Hardware and software warranties and subscriptions Industry-Leading Partners MASTON TECHNOLOGIES partner with industry-leading suppliers and specialists to ensure that we can meet all of your business needs. We cover all of your needs so you don’t have to deal with multiple vendors. We believe in long-term partnerships, providing IT solutions relevant to our clients’ needs and delivering projects within budgets.

We offer a full range of IT services so you can hand off your technology to us and focus on what you do best. Managed Services Simply outsource all of your IT maintenance, to our reliable and highly-experienced team. 24 x 7 network monitoring Preventative maintenance Office Automation Managed on-premise and cloud-based backup Network management, security and health reporting Help-desk services and remote support Security Services Count on Maston Technologies to provide the optimum level of protection for your business. Email / spam protection Network firewall and security Virus and spyware protection Intrusion detection and prevention Online backup and recovery CCTV and Access Control Web content filtering Cloud Services Talk to us about how your business can capitalize on the mobility and scalability benefits of cloud computing. Private cloud Infrastructure Cloud-based data backup Application and storage hosting Mobile application and devices